Senior woman with her elderly son

Delivery FAQ's

WHAT ARE YOUR DELIVERY CHARGES?

Depending on your postcode we have 4 delivery zone charges:

  • Free
  • $15 per order
  • $20 per order
  • $30 per order for regional areas

Minimum of $75 order before shipping required on all zones.

WHAT IS THE MINIMUM ORDER?

There is a minimum online order value of $75 after any coupons have been applied.

WHEN DO YOU DELIVER?

When you place your order you will need to include your mobile phone number.  You will receive a text message on the morning of your delivery to let you know it is arriving that day.  We are unable to give exact times for deliveries.  After the delivery has been completed you will receive another text message to tell you that your order has been delivered.

Delivery will take place in metropolitan areas within 3 business days of placing the order.

WHAT IF I’M NOT AT HOME?

If you’re not there to greet us that’s okay. Just leave us a note regarding where you’d like us to leave your order. You will receive a text once the order has been delivered to allow you to head home and store your order in the freezer.

WHAT IF MY POSTCODE ISN’T LISTED HERE?

If your postcode isn’t listed, please fill in this application form here and we’ll get back to you to confirm if we can serve your area.

DO YOU DELIVER TO REGIONAL VICTORIA?

We can deliver to some regional Victorian addresses at a charge of $30 per order. To find out if we cover yours, please fill in this application form here and we’ll get back to you.

CAN YOU DELIVER TO ALL PROPERTIES?

Unfortunately, we cannot service remote locations or dirt roads in our cold storage trucks.

WHY MUST I INCLUDE A MOBILE NUMBER WHEN I ORDER?

When you place your order you will need to include your mobile phone number.  You will receive a text message on the morning of your delivery to let you know it is arriving that day.  We are unable to give exact times for deliveries.  After the delivery has been completed you will receive another text message to tell you that your order has been delivered.

ARE THE MEALS FROZEN?

All our products arrive frozen and packaged in a polystyrene cooler box. In very hot weather we may use dry ice to keep the products frozen.  Take care not to handle the dry ice and keep out of reach of children and pets.

HOW IS MY ORDER PACKAGED?

Your order will be packaged in a polystyrene cooler box. Each meal will be individually packed in microwave-safe packaging and heating instructions are included for safe preparation.

WHO WILL DELIVER MY ORDER?

All free deliveries will be done by our Ranahans Special Diets Delivery Drivers. We use Victorian Cold Storage Delivery Service “Cold Xpress” to deliver any paid delivery orders.

Our Free Delivery Zone covers the following postcodes:

3101 KEW
3102 KEW EAST
3103 BALWYN
3103 BALWYN EAST
3103 DEEPDENE
3103 STRADBROKE PARK
3104 BALWYN NORTH
3104 GREYTHORN
3105 BULLEEN
3108 DONCASTER
3109 DONCASTER EAST
3109 DONCASTER HEIGHTS
3110 NUNAWADING BC
3111 DONVALE
3116 CHIRNSIDE PARK
3128 BOX HILL
3128 BOX HILL CENTRAL
3128 BOX HILL SOUTH
3128 HOUSTON
3128 WATTLE PARK
3129 BOX HILL NORTH
3129 KERRIMUIR
3129 MONT ALBERT NORTH
3130 BLACKBURN
3130 BLACKBURN NORTH
3130 BLACKBURN SOUTH
3130 LABURNUM
3131 BRENTFORD SQUARE
3131 FOREST HILL
3131 NUNAWADING
3132 MITCHAM
3132 MITCHAM NORTH
3132 RANGEVIEW
3133 VERMONT
3133 VERMONT SOUTH
3134 HEATHWOOD
3134 RINGWOOD
3134 RINGWOOD NORTH
3134 WARRANDYTE SOUTH
3134 WARRANWOOD
3135 BEDFORD ROAD
3135 HEATHMONT
3135 RINGWOOD EAST
3136 CROYDON
3136 CROYDON HILLS
3136 CROYDON NORTH
3136 CROYDON SOUTH
3137 KILSYTH
3137 KILSYTH SOUTH
3138 MOOROOLBARK
3149 MOUNT WAVERLEY
3149 PINEWOOD
3149 SYNDAL
3150 BRANDON PARK
3150 GLEN WAVERLEY
3150 WHEELERS HILL
3151 BURWOOD EAST
3151 BURWOOD HEIGHTS
3152 KNOX CITY CENTRE
3152 STUDFIELD
3152 WANTIRNA
3152 WANTIRNA SOUTH
3153 BAYSWATER
3153 BAYSWATER NORTH
3154 THE BASIN
3155 BORONIA
3156 FERNTREE GULLY
3156 LYSTERFIELD
3156 LYSTERFIELD SOUTH
3156 MOUNTAIN GATE
3156 UPPER FERNTREE GULLY
3159 MENZIES CREEK
3160 TECOMA
3178 ROWVILLE
3179 SCORESBY
3180 KNOXFIELD

Our $15 Delivery Zone covers the following postcodes:

3000 MELBOURNE
3001 MELBOURNE
3002 EAST MELBOURNE
3003 WEST MELBOURNE
3004 MELBOURNE
3004 ST KILDA ROAD CENTRAL
3004 ST KILDA ROAD MELBOURNE
3005 WORLD TRADE CENTRE
3006 SOUTH WHARF
3006 SOUTHBANK
3008 DOCKLANDS
3010 UNIVERSITY OF MELBOURNE
3011 FOOTSCRAY
3011 SEDDON
3011 SEDDON WEST
3012 BROOKLYN
3012 KINGSVILLE
3012 KINGSVILLE WEST
3012 MAIDSTONE
3012 TOTTENHAM
3012 WEST FOOTSCRAY
3013 YARRAVILLE
3013 YARRAVILLE WEST
3015 NEWPORT
3015 SOUTH KINGSVILLE
3015 SPOTSWOOD
3016 WILLIAMSTOWN
3016 WILLIAMSTOWN NORTH
3018 ALTONA
3018 SEAHOLME
3019 BRAYBROOK
3019 ROBINSON
3020 ALBION
3020 GLENGALA
3020 SUNSHINE
3020 SUNSHINE NORTH
3020 SUNSHINE WEST
3021 ALBANVALE
3021 KEALBA
3021 KINGS PARK
3021 ST ALBANS
3022 ARDEER
3022 DEER PARK EAST
3023 BURNSIDE
3023 BURNSIDE HEIGHTS
3023 CAIRNLEA
3023 CAROLINE SPRINGS
3023 DEER PARK
3023 DEER PARK NORTH
3023 RAVENHALL
3025 ALTONA EAST
3025 ALTONA GATE
3025 ALTONA NORTH
3031 FLEMINGTON
3031 KENSINGTON
3032 ASCOT VALE
3032 HIGHPOINT CITY
3032 MARIBYRNONG
3032 TRAVANCORE
3033 KEILOR EAST
3034 AVONDALE HEIGHTS
3039 MOONEE PONDS
3040 ABERFELDIE
3040 ESSENDON
3040 ESSENDON WEST
3041 CROSS KEYS
3041 ESSENDON FIELDS
3041 ESSENDON NORTH
3041 STRATHMORE
3041 STRATHMORE HEIGHTS
3042 AIRPORT WEST
3042 KEILOR PARK
3042 NIDDRIE
3042 NIDDRIE NORTH
3043 GLADSTONE PARK
3043 GOWANBRAE
3043 TULLAMARINE
3044 PASCOE VALE
3044 PASCOE VALE SOUTH
3045 MELBOURNE AIRPORT
3046 GLENROY
3046 HADFIELD
3046 OAK PARK
3047 BROADMEADOWS
3047 DALLAS
3047 JACANA
3048 COOLAROO
3050 ROYAL MELBOURNE HOSPITAL
3051 HOTHAM HILL
3051 NORTH MELBOURNE
3052 MELBOURNE UNIVERSITY
3052 PARKVILLE
3053 CARLTON
3053 CARLTON SOUTH
3054 CARLTON NORTH
3054 PRINCES HILL
3055 BRUNSWICK SOUTH
3055 BRUNSWICK WEST
3055 MOONEE VALE
3055 MORELAND WEST
3056 BRUNSWICK
3056 BRUNSWICK LOWER
3056 BRUNSWICK NORTH
3057 BRUNSWICK EAST
3057 SUMNER
3058 BATMAN
3058 COBURG
3058 COBURG NORTH
3058 MERLYNSTON
3058 MORELAND
3060 FAWKNER
3061 CAMPBELLFIELD
3065 FITZROY
3066 COLLINGWOOD
3066 COLLINGWOOD NORTH
3067 ABBOTSFORD
3068 CLIFTON HILL
3068 FITZROY NORTH
3070 NORTHCOTE
3070 NORTHCOTE SOUTH
3071 THORNBURY
3072 GILBERTON
3072 NORTHLAND CENTRE
3072 PRESTON
3072 PRESTON LOWER
3072 PRESTON SOUTH
3072 PRESTON WEST
3072 REGENT WEST
3073 RESERVOIR
3074 THOMASTOWN
3075 LALOR
3076 EPPING
3078 ALPHINGTON
3078 FAIRFIELD
3079 IVANHOE
3079 IVANHOE EAST
3079 IVANHOE NORTH
3081 BELLFIELD
3081 HEIDELBERG HEIGHTS
3081 HEIDELBERG RGH
3081 HEIDELBERG WEST
3082 MILL PARK
3083 BUNDOORA
3083 KINGSBURY
3083 LA TROBE UNIVERSITY
3084 BANYULE
3084 EAGLEMONT
3084 HEIDELBERG
3084 ROSANNA
3084 VIEWBANK
3085 MACLEOD
3085 MACLEOD WEST
3085 YALLAMBIE
3086 LA TROBE UNIVERSITY
3087 WATSONIA
3087 WATSONIA NORTH
3088 BRIAR HILL
3088 GREENSBOROUGH
3088 ST HELENA
3089 DIAMOND CREEK
3091 YARRAMBAT
3093 LOWER PLENTY
3094 MONTMORENCY
3095 ELTHAM
3095 ELTHAM NORTH
3095 RESEARCH
3096 WATTLE GLEN
3097 BEND OF ISLANDS
3097 KANGAROO GROUND
3097 WATSONS CREEK
3101 COTHAM
3106 TEMPLESTOWE
3107 TEMPLESTOWE LOWER
3113 NORTH WARRANDYTE
3113 WARRANDYTE
3114 PARK ORCHARDS
3115 WONGA PARK
3121 BURNLEY
3121 BURNLEY NORTH
3121 CREMORNE
3121 RICHMOND
3121 RICHMOND EAST
3121 RICHMOND NORTH
3121 RICHMOND SOUTH
3122 AUBURN SOUTH
3122 GLENFERRIE SOUTH
3122 HAWTHORN
3122 HAWTHORN NORTH
3122 HAWTHORN WEST
3123 AUBURN
3123 HAWTHORN EAST
3124 CAMBERWELL
3124 CAMBERWELL NORTH
3124 CAMBERWELL SOUTH
3124 CAMBERWELL WEST
3124 HARTWELL
3124 MIDDLE CAMBERWELL
3125 BENNETTSWOOD
3125 BURWOOD
3125 SURREY HILLS SOUTH
3126 CAMBERWELL EAST
3126 CANTERBURY
3127 MONT ALBERT
3127 SURREY HILLS
3127 SURREY HILLS NORTH
3140 LILYDALE
3141 SOUTH YARRA
3142 HAWKSBURN
3142 TOORAK
3143 ARMADALE
3143 ARMADALE NORTH
3144 KOOYONG
3144 MALVERN
3144 MALVERN NORTH
3145 CAULFIELD EAST
3145 CENTRAL PARK
3145 DARLING
3145 DARLING SOUTH
3145 MALVERN EAST
3145 WATTLETREE ROAD PO
3146 GLEN IRIS
3146 TOORONGA
3147 ASHBURTON
3147 ASHWOOD
3148 CHADSTONE
3148 CHADSTONE CENTRE
3148 HOLMESGLEN
3148 JORDANVILLE
3161 CAULFIELD JUNCTION
3161 CAULFIELD NORTH
3162 CAULFIELD
3162 CAULFIELD SOUTH
3162 HOPETOUN GARDENS
3163 BOORAN ROAD PO
3163 CARNEGIE
3163 GLEN HUNTLY
3163 MURRUMBEENA
3165 BENTLEIGH EAST
3166 HUGHESDALE
3166 HUNTINGDALE
3166 OAKLEIGH
3166 OAKLEIGH EAST
3167 OAKLEIGH SOUTH
3168 CLAYTON
3168 NOTTING HILL
3169 CLARINDA
3169 CLAYTON SOUTH
3170 MULGRAVE
3170 WAVERLEY GARDENS
3171 SANDOWN VILLAGE
3171 SPRINGVALE
3172 DINGLEY VILLAGE
3172 SPRINGVALE SOUTH
3173 KEYSBOROUGH
3174 NOBLE PARK
3174 NOBLE PARK NORTH
3175 BANGHOLME
3175 DANDENONG
3175 DANDENONG EAST
3175 DANDENONG NORTH
3175 DANDENONG SOUTH
3175 DUNEARN
3177 DOVETON
3177 EUMEMMERRING
3181 PRAHRAN EAST
3181 WINDSOR
3182 ST KILDA
3182 ST KILDA SOUTH
3182 ST KILDA WEST
3183 BALACLAVA
3183 ST KILDA EAST
3184 BRIGHTON ROAD
3184 ELWOOD
3185 ELSTERNWICK
3185 GARDENVALE
3185 RIPPONLEA
3186 BRIGHTON
3186 BRIGHTON NORTH
3186 DENDY
3186 WERE STREET PO
3187 BRIGHTON EAST
3187 NORTH ROAD
3188 HAMPTON
3188 HAMPTON EAST
3188 HAMPTON NORTH
3189 MOORABBIN
3189 MOORABBIN EAST
3190 HIGHETT
3191 SANDRINGHAM
3192 CHELTENHAM
3192 CHELTENHAM EAST
3192 SOUTHLAND CENTRE
3193 BEAUMARIS
3193 BLACK ROCK
3193 BLACK ROCK NORTH
3193 CROMER
3194 MENTONE
3194 MENTONE EAST
3194 MOORABBIN AIRPORT
3195 ASPENDALE
3195 ASPENDALE GARDENS
3195 BRAESIDE
3195 MORDIALLOC
3195 PARKDALE
3195 WATERWAYS
3196 BONBEACH
3196 CHELSEA
3196 CHELSEA HEIGHTS
3196 EDITHVALE
3197 CARRUM
3197 PATTERSON LAKES
3198 SEAFORD
3199 FRANKSTON
3199 FRANKSTON EAST
3199 FRANKSTON HEIGHTS
3199 FRANKSTON SOUTH
3199 KARINGAL
3199 KARINGAL CENTRE
3200 FRANKSTON NORTH
3200 PINES FOREST
3201 CARRUM DOWNS
3202 HEATHERTON
3204 BENTLEIGH
3204 MCKINNON
3204 ORMOND
3204 PATTERSON
3204 PATTERSON
3205 SOUTH MELBOURNE
3206 ALBERT PARK
3206 MIDDLE PARK
3207 GARDEN CITY
3207 PORT MELBOURNE
3207 PORT MELBOURNE
3802 ENDEAVOUR HILLS
3803 HALLAM
3804 NARRE WARREN EAST
3804 NARRE WARREN NORTH
3805 FOUNTAIN GATE
3805 NARRE WARREN
3805 NARRE WARREN SOUTH
3806 BERWICK
3910 LANGWARRIN
3910 LANGWARRIN

Our $20 Delivery Zone covers the following postcodes:

3024 MAMBOURIN
3024 MOUNT COTTRELL
3024 WYNDHAM VALE
3026 LAVERTON NORTH
3027 WILLIAMS LANDING
3028 ALTONA MEADOWS
3028 LAVERTON
3028 SEABROOK
3029 HOPPERS CROSSING
3029 TARNEIT
3029 TRUGANINA
3030 COCOROC
3030 DERRIMUT
3030 POINT COOK
3030 QUANDONG
3030 WERRIBEE
3030 WERRIBEE SOUTH
3036 KEILOR
3036 KEILOR NORTH
3037 CALDER PARK
3037 DELAHEY
3037 HILLSIDE
3037 SYDENHAM
3037 TAYLORS HILL
3038 KEILOR DOWNS
3038 KEILOR LODGE
3038 TAYLORS LAKES
3038 WATERGARDENS
3048 MEADOW HEIGHTS
3049 ATTWOOD
3049 WESTMEADOWS
3059 GREENVALE
3062 SOMERTON
3063 OAKLANDS JUNCTION
3063 YUROKE
3064 CRAIGIEBURN
3064 DONNYBROOK
3064 KALKALLO
3064 MICKLEHAM
3064 ROXBURGH PARK
3099 ARTHURS CREEK
3099 COTTLES BRIDGE
3099 HURSTBRIDGE
3099 NUTFIELD
3099 STRATHEWEN
3139 BEENAK
3139 DON VALLEY
3139 HODDLES CREEK
3139 YELLINGBO
3750 WOLLERT
3752 SOUTH MORANG
3753 BEVERIDGE
3754 DOREEN
3754 MERNDA
3757 EDEN PARK
3757 HUMEVALE
3757 KINGLAKE CENTRAL
3757 KINGLAKE WEST
3757 PHEASANT CREEK
3757 WHITTLESEA
3763 KINGLAKE
3766 KALORAMA
3806 HARKAWAY
3807 BEACONSFIELD
3807 GUYS HILL
3807 GUYS HILL
3808 BEACONSFIELD UPPER
3808 DEWHURST
3833 ADA
3833 BAW BAW
3833 BAW BAW VILLAGE
3833 GENTLE ANNIE
3833 ICY CREEK
3833 LOCH VALLEY
3833 NOOJEE
3833 PIEDMONT
3833 TANJIL BREN
3833 TOORONGO
3833 VESPER
3911 LANGWARRIN SOUTH
3933 MOOROODUC
3939 FINGAL
3975 LYNBROOK
3975 LYNDHURST
3976 HAMPTON PARK
3977 BOTANIC RIDGE
3977 CANNONS CREEK
3977 CRANBOURNE
3977 CRANBOURNE EAST
3977 CRANBOURNE NORTH
3977 CRANBOURNE SOUTH
3977 CRANBOURNE WEST
3977 DEVON MEADOWS
3977 JUNCTION VILLAGE
3977 SANDHURST
3977 SKYE
3978 CLYDE NORTH

Contact Us

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